Help + FAQ

📦 Shipping & Delivery

How long will it take to receive my order?

We ship internationally! Orders typically arrive within 7–15 business days. You'll receive a tracking number as soon as your order ships.

Where do you ship from?

We work with eco-conscious partners worldwide. Most orders ship directly from our warehouses in Asia or the US, depending on your location.

How much is shipping?

We offer free shipping on orders over $49 USD. Shipping under that is calculated at checkout based on your destination.

What’s your return policy?

We offer a 30-day hassle-free return policy. Just contact us at support@ecohomeandpaws.com.

Can I exchange a product?

Yes! If it's unused and in original packaging, we’ll help you exchange it — just reach out.

Are your products really eco-friendly?

Yes! All products are made with sustainable, recycled, or biodegradable materials.

Do you have certifications?

Some products include BPA-free, biodegradable, or OEKO-TEX certifications. Badges appear on each product page when available.

Do your pet items work for all sizes?

Yes! Most items include size guides — always check the measurements or ask us if unsure.

How can I track my order?

Use our Track My Order page and enter your email + order number.

Can I cancel or change my order?

If your order hasn't shipped yet, contact us ASAP at support@ecohomeandpaws.com.

How can I contact you?

💚 We’re a small, mission-driven team that loves animals and the planet. Reach out anytime — we're here for you and your furry friend!